I have submitted my reservation form and credit card - what happens now?
Once you submit your reservation form and
credit card information, your accommodation request will be processed
as quickly as possible. If the Resort you chose is available for the
dates you specified, your booking will be finalised and your credit
card will be charged. If you wish to cancel your booking after this, you
will incur a cancellation fee - see booking conditions. If there is no availability, we will contact you with a suitable alternative and no payment will be incurred.
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How long will it take to confirm my booking?
Below is the usual response time taken to confirm a reservation:
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1 day –
You can check on the Current status of your
booking request at ANY TIME, through our form. You can visit this page
at any time to see the real-time status of your request, and to
amend/cancel your request, if required.
Disclaimer: Whilst we endeavour to process your
booking request according to the guidelines shown above, occasionally
we are unable to finalise your request within this time limit. Some of
the reasons for delays in replying include public holidays and time
zone differences.
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How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please use our View/Amend/Cancel Your Booking
form. You can also email us through our Email Support Form (make sure
you select "amendment/cancellation request" and include your Booking
ID). One of our reservation consultants will get back to you with a
response as quickly as possible. Please note: an amendment or
cancellation fee will apply - see booking conditions.
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What is the CONFIRMATION / ACCOMMODATION VOUCHER?
This is confirmation of your payment to us. Once
your request is confirmed we will send you an email with a link to
your Voucher. Please print out a copy and keep this document safe. You
will have to present it at the Resort during check-in procedures.
Should you lose or damage the voucher, please re-visit the link and
print another copy of the Voucher. If you have any further problems you
must contact us immediately and we will assist you.
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Once my booking is confirmed, how do I access my Tax Invoice/Receipt?
As soon as your reservation has been confirmed
and charged, we will send you an email containing a link which you need
to click to access your booking page. Once open, at the top of the
page you will see a new link to your Confirmation/Accommodation
Voucher. At the bottom of the same page please click on the link to
view your Tax Invoice/Receipt.
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What happens if there is a problem with the Resort when I arrive?
The first step is to contact the Reception desk
at the Resort, to see if the matter can be settled directly. If you
continue to have problems that require senior attention and cannot be
solved by you at the reception, please telephone our nearest customer
service office we will make every endeavour to meet your needs.
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I have lost my voucher, what do I do?
To get another copy of your voucher, please go to our View/Amend/Cancel Your Booking
form. Once you enter your Booking ID and the email address used when
making the booking, you will be able to access a page where you can
print another copy of your voucher. If you have lost your booking ID,
please contact us through our Customer Service Centre and we will resend it.
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How do I check on my booking for a Resort?
You can check the status of your existing
booking in two ways. Firstly, as soon as we receive your Reservation
Form with your booking request, you will be sent an email letting you
know we have received your request. The email we send has a link to our
"View/Amend Your Booking" page, which describes what we are currently
doing with your request, and if it is confirmed. The "View/Amend Your
Booking" feature lets you see what's happening with your request
instantly. Secondly, you can also click on the Contact Us link above and
send us your Booking ID with your requirements, we will respond to you
by email as soon as we can.
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You sent my Confirmation Voucher
to me, but when I called the Resort directly to check on my booking, the
Resort informed me they were not holding a room for me. What do I do
now?
Since we are updating the data on daily basis
the chance of non blocking of room is less. If there is it would be of
of some other technical problem which can be solved then and there.
How can I request an early check in or a late check out?
If you want to request an early check in or a
late check out, please include the information in the 'additional
requests' section when filling out the reservation form.
Please note: Early check in
and late check out are subject to the availability of the room and
cannot be confirmed until the day of check in or check out. If you plan
to arrive more than 5 hours prior to the Resorts check in time, and
want to guarantee that you will be able to check into your room on
arrival, you will need to book the night prior to the date of arrival.
Example: If the check in time for a Resort is 12 noon and you are
planning to arrive before 10 am on January 5, you will need to book for
January 4 AND January 5, as Resorts are not able to organise check in
at such an early hour.
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What are your booking conditions?
To read our Booking Conditions, please click here.
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